Online Store FAQ
Ordering and payment
1. Q: How can I order ?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
2. Q: Why should I buy online?
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
3. Q: What payment methods can I use?
You can use all the major credit cards.
4. Q: What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact and notify us about the problem. We can manage the order manually.
5. Q: How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
6. Q: What are the terms and conditions?
You can check our terms and conditions here
7. Q: Do you have the product in stock?
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
8. Q: How do create an account?
Go to Our Main page and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
9. Q: How can I retrieve my password?
You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
10. Q: How do I change my personal details or email address?
You can easily change all your information on your account. Go to login page and log in, then click “my account” and “edit”. Here you can change all your contact information.
11. Q: Security
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.